The automotive industry is going through a seismic shift in the era of the new normal and we have entered into a business climate in which we will see an acceleration towards Artificial Intelligence (AI) applications. The aftermarket value chain is facing a strong potential for disruption. Besides the consolidation and integration of processes, the emergence of digital platforms will have the deepest impact on today's business models – AI and ML will play a profound role in achieving it.

Designed specifically for executives, business leaders and strategists, this Summit provides concise, executive and analyst briefings on the most promising opportunities to leverage AI for Warranty claims process and help in Cost Savings and Quality Improvement while enhancing dealer and supplier experiences. This summit also focuses on the importance of following a human centered design process to create an empathetic view of your customers and designing tailored solutions for a strong brand loyalty.

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The COVID-19 pandemic situation is throwing different challenges. Uncertainty of business will continue. However, enterprises will start action for recovery, try to start business in a normal way. AI-Powered solutions helps enterprises to reimagine their traditional processes, optimize the resources, warranty cost savings, redefine the customer, dealer and supplier experiences to the whole new level. AI helps to have better visibility in supply chain, faster diagnosis, recovery and forecast the future needs.


  • Duration

    10:00 AM – 10:05 AM

    Introduction and Welcome

    Rahul Bhuman
    Tech Mahindra
  • 10:05 AM – 10:20 AM AI in Manufacturing Hushedar Mehta
    Tech Mahindra
  • 10:20 AM – 10:40 AM How to Operationalize AI faster Mike Gualtieri
    Forrester Research
  • 10:40 AM – 11:00 AM AI In Sales & Marketing Amy Heymans           Mike Woodard
    MadPow                      MadPow
  • 11:00 AM – 11:20 AM AI in Aftermarket Vijay Nadkarni
    Tech Mahindra
  • 11:20 AM – 11:40 AM AI in Warranty Natesh Parameswaran
    Tech Mahindra
  • 11:40 AM – 11:50 AM AI in Action Ravi Pandikunta
    Tech Mahindra
  • 11:50 AM – 12:00 PM Q&A


  • Hushedar Mehta

    Hushedar Mehta (known to his peers as “Hush”) is the Executive Vice-President of Tech Mahindra Automotive Business Unit, responsible for leading the organization’s IT & Business relationships towards Digital Maturity.

    Having cultivated 22+ years in executive leadership roles, Hush is a proven transformation leader with natural instincts in complex, high-growth, B2B2C environments. Hush is driven by international business, turnarounds, joint ventures, and co-innovation between small and large corporations. Hush’s goal is to help Tech Mahindra’s customers solve their most pressing business problems using technology and consulting. Hush is a resident of Michigan.

  • Mike Gualtieri

    Mike's research focuses on software technologies, platforms, and practices that enable technology professionals to deliver digital transformations that lead to prescient digital experiences and breakthrough operational efficiency. Mike is also a leading expert on the intersection of business strategy, artificial intelligence, and innovation.

  • Amy Heymans

    Amy Heymans is the Founder and Chief Experience Officer at MadPow. Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000 with Will Powley, and together they've created an award winning agency that takes a purpose driven approach, partnering with clients to deliver social impact and financial return.

    Amy is also a visiting lecturer in the Mass Art Masters of Design and Innovation Program teaching an Integration Lab which puts the principles of human-centered design and design thinking into practice through project work.

  • Mike Woodard

    Mike Woodard is the SVP, Client Experience and Strategy at MadPow. Leading the Creative Technology group, Mike has an innate knack for understanding the intricacies of the design-to-development handoff process. Mike gets passionate about long-term projects that never truly end. Mike joined MadPow after spending nearly a decade in the satellite networking industry, and holds a BS in Technical Management from Southern New Hampshire University.

  • Rahul Bhuman

    Head of AI Business Development and Strategy. With more than 15 years of experience, Rahul has held roles across investment, sales, corporate strategy and software development. He has Masters in Computer Science and an MBA.

  • Vijay Nadkarni

    Vijay Nadkarni is Vice President Artificial Intelligence at Tech Mahindra, responsible for AI technology and customer engagements across multiple verticals including automotive, manufacturing, aerospace, healthcare, retail, semiconductor and others. Previously, Vijay was VP and global head of AI at Visteon, responsible for AI across its product lines, notably autonomous driving and infotainment. Vijay has an MBA and MS in Electrical Engineering, both from Northwestern University, and a BTech in Electrical Engineering from IIT-Bombay.

  • Natesh Parameswaran

    Natesh Parameswaran is the Vice President & Global Head – Digital Solutions & Pega Practice at Tech Mahindra. Natesh is passionate about innovative application of technology to advance the way businesses go about their digital transformation. By raising the bar on conceiving, planning, leading, managing and delivering technology projects, his commitment to providing future-proof solutions is changing the way customers approach their business opportunities and problems. He has a Masters in Computer Applications.

  • Ravi Pandikunta

    Ravi Pandikunta, Digital Enterprise Architect, Head of AI-CoE, North America. With 2 decades of experience in digital transformation, innovation, accelerating strategies to unlock opportunities, optimize processes and uncover cost savings using AI-Powered solutions. Expertise in Consultative selling, Enterprise Architecture, Product Evaluation & fitment, business requirements mapping, Next Gen automation/digital solution strategy. Ravi and his team focused on the AI adaption in various business processes, evangelization and accelerated use cases discovery and solutions development.